Contact Information

Effective date: 25 August 2026

Contact Lake Woods & Coolibah using the details below. To help us respond efficiently, please select the email address most closely related to your enquiry.

1. Customer Support

Email: support@lakewoodsandcoolibah.com.au
Telephone: +61 8 5550 0862

Use customer support for order questions, product information, delivery enquiries, account assistance and general correspondence.

2. Returns and Refunds

Email: returns@lakewoodsandcoolibah.com.au
Telephone: +61 8 5550 0862

Include your name, order number, the product concerned and a brief description of the issue. For damaged or incorrect products, photographs may assist our assessment where reasonably available.

3. Privacy Enquiries

Email: privacy@lakewoodsandcoolibah.com.au
Telephone: +61 8 5550 0862

Use this contact for access or correction requests, privacy questions, marketing-preference requests, security concerns and privacy complaints.

4. Business Address

Lake Woods & Coolibah
16 McRae Street
Elliott NT 0862
Australia

5. Return Address

Lake Woods & Coolibah
Returns Department
16 McRae Street
Elliott NT 0862
Australia

Please contact us before sending a voluntary return so that we can provide return instructions and correctly identify the parcel.

6. Support Hours

Monday to Friday, 9:00 AM to 5:00 PM ACST, excluding Northern Territory public holidays.

7. Response Times

We aim to acknowledge ordinary enquiries within two business days. Complex investigations, carrier claims, payment-provider enquiries and privacy matters may take longer.

Urgent product-safety concerns should be clearly identified in the email subject line.

8. Information to Include

Where relevant, include:

• your full name;
• your order number;
• the email address used for the order;
• a clear description of your request;
• the relevant product name, size and colour; and
• supporting photographs or documents, where reasonably available.

Do not send complete payment-card numbers, account passwords or unnecessary identity documents by email.

9. Legal and Compliance Enquiries

Legal and compliance correspondence may be sent to support@lakewoodsandcoolibah.com.au or delivered to our business address. Clearly identify the nature of the correspondence and provide valid contact details.

10. Consumer Protection

Nothing on this page limits your right to contact Northern Territory Consumer Affairs, the Australian Competition and Consumer Commission, the Office of the Australian Information Commissioner or another appropriate authority.

11. Primary Contact

Lake Woods & Coolibah
Email: support@lakewoodsandcoolibah.com.au
Telephone: +61 8 5550 0862
Address: 16 McRae Street, Elliott NT 0862, Australia