Terms of Service

Effective date: 25 August 2026

1. Business Information

This website is operated by Lake Woods & Coolibah from 16 McRae Street, Elliott NT 0862, Australia.

Email: support@lakewoodsandcoolibah.com.au
Telephone: +61 8 5550 0862

2. Acceptance of Terms

These Terms of Service govern your access to and use of our website. By accessing or using the website, you agree to these terms. If you do not agree, you should not use the website.

3. Related Policies

Purchases and use of the website are also subject to our Privacy Policy, Refund and Return Policy, Shipping Policy, Legal Notice and Terms of Sale.

4. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law.

5. Eligibility

You must be legally capable of entering into a binding agreement or use the website with the involvement and permission of a parent or legal guardian.

6. Lawful Use

You must not use the website for an unlawful, fraudulent, misleading, abusive or unauthorised purpose. You must comply with all laws applicable to your use of the website.

7. Customer Accounts

You are responsible for providing accurate account information, maintaining the confidentiality of your credentials and notifying us promptly of suspected unauthorised access.

You are responsible for activities undertaken through your account to the extent permitted by law. We will not ask you to disclose your complete password by email or telephone.

8. Suspension and Termination

We may restrict or suspend access where reasonably necessary to address suspected fraud, security threats, unlawful conduct, material breaches or risks to other users.

Where appropriate, we will provide notice and a reasonable opportunity to address the issue.

9. Product Information

We aim to present product descriptions, materials, measurements, colours, availability and images accurately. Screen settings, photography, materials and normal production variations may affect appearance.

Minor variations that do not constitute a failure under applicable law are not necessarily defects.

10. Errors and Updates

Website information may occasionally contain typographical, pricing, availability or technical errors. We may correct errors and update information.

If an error materially affects an order already submitted, we will contact you and provide appropriate options consistent with applicable law.

11. Intellectual Property

Unless otherwise stated, the website and its text, graphics, photographs, designs, logos, product names, software and other content are owned by or licensed to Lake Woods & Coolibah and protected by intellectual-property laws.

You may access the website for personal, non-commercial shopping purposes. You must not reproduce, republish, scrape, distribute, modify, sell or commercially exploit protected content without prior written permission or another lawful basis.

12. Reviews and Submitted Content

If you submit a review, photograph, comment or other content, you confirm that you have the right to provide it and that it is not unlawful, defamatory, misleading, infringing, threatening or malicious.

You grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce and display submitted content for operating, promoting and improving our business, subject to our Privacy Policy and applicable law.

We may moderate or remove content for legitimate reasons, including unlawful content, spam, infringement, abuse or irrelevant material.

13. Prohibited Conduct

You must not:

• introduce malware or interfere with website operation;
• attempt unauthorised access to systems, accounts or data;
• use automated tools in a manner that imposes an unreasonable load;
• misrepresent your identity or payment authority;
• circumvent purchase limits or security measures; or
• use website content in violation of intellectual-property rights.

14. Third-Party Services and Links

The website may contain third-party links, payment services, applications or integrations. They may be governed by separate terms and privacy practices.

We are not responsible for unrelated third-party content or conduct, except to the extent liability cannot lawfully be excluded.

15. Website Availability

We aim to maintain reliable access but do not guarantee uninterrupted or error-free operation. Maintenance, security events, telecommunications failures and circumstances outside reasonable control may affect availability.

16. Disclaimer

To the extent permitted by law, general website content is provided for informational purposes without guarantees beyond those expressly stated or imposed by law.

Product styling, sizing and care information should be considered together with the specific product description, label and instructions.

17. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable or was caused by unlawful conduct, product misuse or failure to follow reasonable care instructions.

Any limitation is subject to the Australian Consumer Law and does not apply to liability that cannot lawfully be excluded or limited.

18. Indemnity

To the extent permitted by law, you agree to indemnify us against loss arising directly from your unlawful use of the website, infringement of third-party rights or material breach of these terms.

This obligation does not apply to the extent that the loss was caused or contributed to by us.

19. Governing Law

These terms are governed by the laws of the Northern Territory, Australia. Courts and tribunals having jurisdiction in the Northern Territory may hear disputes, subject to mandatory jurisdictional and consumer-protection rights.

20. Dispute Resolution

Please contact us first so that we can attempt to resolve a concern promptly and in good faith.

Nothing in this section prevents either party from seeking urgent relief or exercising a right to contact Northern Territory Consumer Affairs, a regulator, consumer-protection body, tribunal or court.

21. Severability

If a provision is invalid or unenforceable, it will be read down or severed to the extent necessary without affecting the remaining provisions.

22. Waiver

A failure to enforce a term immediately does not waive the right to enforce it later. A waiver applies only to the specific matter for which it was given.

23. Changes

We may update these terms prospectively. The version applying to an order will generally be the version available when the order was submitted, unless a change is required by law or agreed with you.

24. Contact

Lake Woods & Coolibah
Email: support@lakewoodsandcoolibah.com.au
Telephone: +61 8 5550 0862
Address: 16 McRae Street, Elliott NT 0862, Australia
Hours: Monday to Friday, 9:00 AM to 5:00 PM ACST, excluding Northern Territory public holidays