Privacy Policy

Effective date: 25 August 2026

This Privacy Policy explains how Lake Woods & Coolibah collects, uses, discloses, stores and protects personal information when you visit our website, purchase our products or communicate with us.

1. Organisation Responsible

Lake Woods & Coolibah is responsible for personal information under its control. Privacy enquiries may be directed to privacy@lakewoodsandcoolibah.com.au or +61 8 5550 0862.

2. Applicable Privacy Requirements

Where applicable to our operations, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Some small businesses may be exempt from parts of the Privacy Act. Regardless of whether an exemption applies, we intend to handle personal information responsibly and consistently with this policy.

3. Accountability

We take reasonable steps to implement practices, procedures and systems appropriate to the information we handle. Access to personal information is limited to persons and service providers who reasonably require it for authorised purposes.

4. Information We Collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone number and delivery or billing address;
• order details, purchase history, returns and customer-service communications;
• account credentials, saved preferences and wish-list information;
• payment status, transaction identifiers and limited billing information;
• reviews, survey responses, competition entries and marketing preferences;
• device, browser, IP address, cookie and website-usage information; and
• information you otherwise choose to provide.

5. Payment Information

Payments may be processed by third-party payment providers. Complete card details are generally collected and processed directly by those providers rather than stored by us.

We may receive limited information necessary to confirm, administer, investigate or refund a transaction.

6. Information Collected Automatically

When you use our website, certain information may be recorded automatically, including IP address, browser type, operating system, referring pages, pages visited, timestamps and interactions with website features.

7. Purposes of Collection and Use

We may collect and use personal information to:

• process payments, orders, deliveries, returns and refunds;
• provide customer service and respond to enquiries;
• maintain customer accounts and transaction records;
• prevent fraud, misuse and security incidents;
• operate, maintain and improve our website and products;
• personalise content and understand customer preferences;
• send service messages and authorised marketing communications;
• comply with taxation, accounting, legal and regulatory obligations; and
• establish, exercise or defend legal claims.

8. Consent

We collect and use personal information with your consent, where reasonably necessary to provide requested products or services, for legitimate business administration, or where authorised or required by law.

9. Withdrawal of Consent

You may withdraw consent for optional processing by contacting us. Withdrawal does not affect processing already undertaken and may not apply where information must be retained or used for legal, security, regulatory or contractual purposes.

10. Limiting Collection

We aim to collect only information reasonably necessary for our functions and activities. If required information is not provided, we may be unable to process an order, arrange delivery, investigate a transaction or respond fully to a request.

11. Disclosure to Service Providers

We may disclose information to service providers assisting with:

• website hosting and ecommerce services;
• payment processing;
• warehousing, order fulfilment and delivery;
• customer support and communications;
• analytics, advertising and marketing;
• fraud prevention and information security;
• professional accounting, insurance and legal services; and
• business restructuring, financing or transfer.

Service providers are expected to use information only for authorised purposes and to apply appropriate safeguards.

12. Overseas Processing and Disclosure

Some technology, payment, hosting, analytics, marketing or fulfilment providers may process information outside Australia. Countries involved may vary according to the provider and infrastructure used.

Where applicable, we take reasonable steps concerning overseas disclosure as required by Australian privacy law.

13. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies for essential operation, preferences, analytics, fraud prevention and advertising.

You may adjust browser settings to block or delete cookies. Some website features may not operate correctly without essential cookies.

14. Marketing Communications

Where required, we send electronic marketing with consent and in accordance with the Spam Act 2003 (Cth). You may unsubscribe using the link in a message or by contacting us.

We may still send non-promotional communications relating to orders, deliveries, security, accounts, product recalls or legal matters.

15. Retention

We retain personal information only for as long as reasonably necessary for the relevant purpose, including order administration, taxation, accounting, fraud prevention, dispute resolution and legal compliance.

Information no longer required is deleted, destroyed or de-identified where reasonable and lawful.

16. Security Safeguards

We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, interference, misuse and unauthorised access, modification or disclosure.

No electronic transmission or storage method is completely secure. You should protect your account credentials and use a unique password.

17. Privacy and Security Incidents

We assess suspected privacy and security incidents. Where the Notifiable Data Breaches scheme applies, we will notify affected individuals and the Office of the Australian Information Commissioner when legally required.

18. Accuracy

We take reasonable steps to keep personal information accurate, complete and current. Please contact us if your information changes or you believe it is inaccurate.

19. Access and Correction

You may request access to or correction of personal information we hold about you. We may need to verify your identity before responding.

If access or correction is refused, we will provide the reasons and available complaint mechanisms where required by law.

20. Automated Decisions

Automated tools may help identify potentially fraudulent transactions or personalise website content. We do not intend to make decisions producing significant legal effects solely through automated processing without suitable safeguards.

21. Privacy Complaints

Send a privacy complaint to privacy@lakewoodsandcoolibah.com.au with sufficient information for investigation. We will acknowledge and investigate the complaint within a reasonable time.

If the matter remains unresolved, you may be entitled to contact the Office of the Australian Information Commissioner.

22. Children’s Privacy

Our website is not intentionally directed to children under 16. We do not knowingly seek to collect personal information directly from children without appropriate authorisation. A parent or guardian who believes a child has provided information may contact us.

23. Legal Requests

We may preserve, use or disclose information where reasonably necessary to comply with applicable law, a lawful request, court order or requirement of a regulatory or law-enforcement authority.

24. Changes to This Policy

We may update this policy to reflect operational, technological or legal developments. The current version and effective date will be published on our website. Material changes may also be communicated by another reasonable method.

25. Contact

Privacy email: privacy@lakewoodsandcoolibah.com.au
Customer support: support@lakewoodsandcoolibah.com.au
Telephone: +61 8 5550 0862
Address: 16 McRae Street, Elliott NT 0862, Australia
Hours: Monday to Friday, 9:00 AM to 5:00 PM ACST, excluding Northern Territory public holidays